Frequently Asked Questions

 

Q: WHAT IS A SILVER TIER MEMBERSHIP?

A: SILVER MEMBERSHIP IS THE PAID SUBSCRIPTION TIER OF THE FAN CLUB AND INCLUDES THE ANNUAL BG NATION T-SHIRT PLUS EXCLUSIVE ACCESS TO PRIVATE MERCHANDISE (ANY ITEMS WITH THE “BG NATION” TAG ON THEM ARE SILVER TIER ONLY). ALSO GET:

  • *FIRST ACCESS TO CONCERT TICKETS, VIP EXPERIENCES AND EVENTS**
  • EXCLUSIVE MEET & GREETS WITH BRANTLEY**
    • *Silver level members of the BG Nation who have already purchased tickets to select shows using their BGNation Silver code will have the opportunity to be invited to an exclusive Meet & Greet opportunity with Brantley. Space is limited and BG Nation Silver membership does not guarantee an invitation.  Fan club price does not include S&H.
  • BG NATION APP FROM THE GOOGLE PLAY/ APPLE APP STORE WHERE YOU WILL GET EXCLUSIVE CONTENT, FIRST ACCESS TO NEW MUSIC AND BE ABLE TO INTERACT WITH OTHER FANS.
  • EXCLUSIVE EMAIL NEWSLETTER
  • ANNUAL 20% STORE DISCOUNT ON BG'S OFFICIAL STORE (https://store.brantleygilbert.com/)
  • EXCLUSIVE BG NATION CONTESTS/ PRIZES

 

Q: WHAT IS A BRONZE TIER MEMBERSHIP?

A: BRONZE MEMBERSHIP IS THE FREE OPTION OF THE FAN CLUB AND GIVES YOU ACCESS TO THE APP, AMONG OTHER PERKS. YOU CAN REGISTER FOR A FREE BRONZE ACCOUNT ON THE BRANTLEY GILBERT APP OR ON THE WEB APP.

 

Q: CAN I SIGN UP FOR THE FREE MEMBERSHIP AND PURCHASE THE 2021 EXCLUSIVE TEE SEPARATELY?

A: NO, THE YEARLY EXCLUSIVE BG NATION T-SHIRT IS ONLY AVAILABLE FOR BG NATION SILVER MEMBERS.

 

Q: I HAVE A QUESTION ABOUT THE QUARTERLY SUBSCRIPTION BOX.

A: FOR QUESTIONS ABOUT BRANTLEY GILBERT’S SELECTS, PLEASE EMAIL SUPPORT@BLCKLABEL.COM

 

 

SHOPPING ON BG NATION STORE(https://purchase.brantleygilbert.com/):

 

Q: I'M A SILVER TIER SUBSCRIBER AND I’M TRYING TO BUY A BG NATION-ONLY MERCHANDISE ITEM BUT WHEN I ENTER MY LOGIN IT TAKES ME BACK TO THE HOMEPAGE OF THE STORE. HOW DO I BUY?

A: TRY WAITING 60 SECONDS, THEN TRY PURCHASING ONE MORE TIME. IF THAT DOESN’T WORK, CHECK YOUR EMAIL FOR AN EMAIL FROM BG NATION AND BE SURE THE E-MAIL ADDRESS YOU ARE USING TO LOG IN IS THE SAME ONE BG NATION EMAILS YOU ON. IF YOU STILL AREN’T ABLE TO GET IN – TRY RESETTING YOUR PASSWORD THE NEXT TIME YOU TRY TO LOGIN. IF YOU STILL CAN’T GET IN, EMAIL US AT BRANTLEYGILBERT@UMGSTORES.COM.

 

Q: I JUST ADDED A BG NATION-ONLY MERCHANDISE ITEM AND A NON-BG NATION ITEM TO MY CART, BUT IT WON’T LET ME CHECK OUT WITHOUT LOGGING IN. IS SOMETHING WRONG?  

A: NOPE! YOU WILL BE PROMPTED TO LOG INTO YOUR ACCOUNT WHENEVER YOU TRY TO BUY A BG NATION-ONLY ITEM. IF YOU CAN'T REMEMBER YOUR LOGIN INFORMATION, SEE ABOVE.

 

Q: I AM A SILVER MEMBER AND I PURCHASED MY MEMBERSHIP ON THE IPHONE/ ANDROID APP BUT IT WON’T LET ME LOG IN TO CHECK OUT ON THIS SHOP.

A: PLEASE CLEAR YOUR CACHE AND REFRESH THE PAGE. ALSO CONFIRM THAT YOU’RE TRYING TO CHECK OUT WITH A BG NATION ONLY PRODUCT WHICH REQUIRES YOU TO FIRST LOG IN TO YOUR BG NATION ACCOUNT. IF THE ISSUE PERSISTS, PLEASE REACH OUT TO  BRANTLEYGILBERT@UMGSTORES.COM WITH YOUR USERNAME, FULL NAME AND ANY OTHER INFORMATION ABOUT HOW YOU PAID FOR YOUR BG NATION SUBSCRIPTION AND WE WILL LOOK INTO IT.

 

Q: I JUST BOUGHT A SILVER MEMBERSHIP ON THIS SHOP BUT THE APP WON’T LET ME LOG IN AND KEEPS ASKING ME TO SIGN UP AS A SILVER OR BRONZE MEMBER.

A: CHECK YOUR INBOX FOR AN EMAIL TO VERIFY YOUR EMAIL ADDRESS. IF YOU DON’T SEE IT, PLEASE CHECK YOUR SPAM FOLDER. ONCE YOU VERIFY YOUR EMAIL, YOU SHOULD BE ABLE TO LOG IN TO THE APP AS A PAID SILVER MEMBER.

 

 

 

REFUNDS:

 

Q: HOW DO I GET A REFUND FOR A SUBSCRIPTION I BOUGHT ON THE BG NATION STORE PAGE (https://purchase.brantleygilbert.com/)?

A: ALL SUBSCRIPTION SALES ARE NON-REFUNDABLE ONCE YOUR CREDIT CARD HAS PROCESSED.

YOU CAN CANCEL YOUR SUBSCRIPTION BY LOGGING INTO YOUR ACCOUNT’S MEMBERSHIP PORTAL (GO HERE) AND GO TO THE “MANAGE SUBSCRIPTIONS” TAB. UNDER ACTIONS, SELECT CANCEL. CHOOSE A REASON FOR CANCELLING AND CLICK SUBMIT. YOU WILL STILL RECEIVE YOUR T-SHIRT AND HAVE ACCESS TO ALL THE PERKS AND EXCLUSIVE OFFERS UNTIL YOUR MEMBERSHIP IS SET TO EXPIRE ONE YEAR FROM THE ORIGINAL PURCHASE DATE / RENEWAL DATE. 

 

Q: I SIGNED UP TO BE A SILVER MEMBER IN BG NATION FOR PRE-SALE TICKETS AND MEET & GREETS, AND THEN COVID HIT AND ALL CONCERTS WERE CANCELLED. CAN I GET A REFUND?

A: UNFORTUNATELY THE PANDEMIC HIT US ALL IN SIMILAR WAYS, AND WE ARE NOT ABLE TO REFUND YOUR MEMBERSHIP. WE SUGGEST CANCELLING YOUR SUBSCRIPTION SO YOU WILL NOT BE AUTOMATICALLY RENEWED, AND SIGN UP AGAIN ONCE CONCERTS RETURN.

 

Q: I WANT TO CANCEL MY BG NATION-ONLY ORDER BUT NOT MY MEMBERSHIP, HOW DO I CANCEL AN ORDER?

A: GENERAL SUPPORT FOR THE SHOP CAN BE FOUND IN OUR GENERAL STORE FAQ SECTION HERE.

 

 

 

FAN CLUB T-SHIRT:

 

Q: I SIGNED UP FOR A SILVER MEMBERSHIP ON THE MOBILE APP (APPLE OR GOOGLE), WHERE’S MY BG NATION T-SHIRT CODE?

A: THE SILVER-LEVEL MEMBERSHIP OF BG NATION INCLUDES AN EXCLUSIVE BG NATION T-SHIRT. WITHIN 24 HOURS OF JOINING BG NATION SILVER (AND AFTER YOUR CREDIT CARD HAS PROCESSED) YOU WILL BE SENT AN E-MAIL THAT INCLUDES A UNIQUE T-SHIRT REDEMPTION CODE AND INSTRUCTIONS TO REDEEM YOUR T-SHIRT. IF YOU DO NOT RECEIVE YOUR E-MAIL WITHIN 24 HOURS, PLEASE CHECK YOUR SPAM OR JUNK FOLDER. IF YOU STILL DO NOT SEE IT, PLEASE E-MAIL BRANTLEYGILBERT@UMGSTORES.COM TO ASK FOR A NEW CODE.

**NOTE: USE YOUR CODE TO APPLY A $25 USD DISCOUNT ON THE T-SHIRT AT CHECKOUT, THE $5 SHIPPING IS NOT INCLUDED.

 

Q: WHEN DO I GET MY FAN CLUB T-SHIRT?

A: ONCE YOU’VE RECEIVED YOUR T-SHIRT REDEMPTION CODE AND REDEEMED THE CODE BY VISITING HTTPS://PURCHASE.BRANTLEYGILBERT.COM, YOUR T-SHIRT WILL BE SHIPPED TO THE ADDRESS PROVIDED WHEN YOU CHECKED OUT. IF YOU HAVEN’T RECEIVED YOUR T-SHIRT WITHIN 3 WEEKS OF REDEEMING YOUR CODE, PLEASE E-MAIL BRANTLEYGILBERT@UMGSTORES.COM TO INQUIRE ABOUT SHIPPING.

 

 

 

TOUR / MEET & GREETS:

 

Q: HOW DO MEET & GREETS WORK?

A: SILVER-LEVEL MEMBERS OF BG NATION WHO HAVE ALREADY PURCHASED TICKETS  WILL BE ELIGIBLE TO ATTEND EXCLUSIVE MEET & GREETS AT SELECT BG SHOWS.

POTENTIAL ATTENDEES WILL BE CONTACTED VIA THE EMAIL ADDRESS PROVIDED AT THE TIME OF TICKET PURCHASE. THE INVITATION WILL INCLUDE INSTRUCTIONS ON HOW TO ACCEPT THE INVITE AND ATTEND THE MEET & GREET. 

 

Q: WHEN WILL MEET & GREETS RETURN?

A: WE’RE NOT ABLE TO PREDICT WHEN IN-PERSON MEET & GREETS WILL RETURN DUE TO THE ONGOING PANDEMIC. PLEASE STAY UPDATED IN THE BG NATION COMMUNITY TAB IN THE APP FOR ANNOUNCEMENTS.

 

Q: WHERE CAN I FIND MY MEET & GREET PHOTOS?

A: MEET & GREET PHOTOS WILL BE POSTED AT HTTPS://BRANTLEYGILBERT.ARCIVR.COM AS SOON AS WE RECEIVE THEM FROM THE PHOTOGRAPHER, TYPICALLY WITHIN 2 WEEKS AFTER THE MEET & GREET. YOU CAN ALSO ACCESS THIS URL FROM BRANTLEYGILBERT.COM.

 

 

 

MOBILE APP USERS:

 

Q: I KEEP MISSING NOTIFICATIONS FROM THE APP ABOUT PRE-SALES, ETC. HELP!

A: MAKE SURE YOU HAVE PUSH NOTIFICATIONS FOR THE BG NATION APP ENABLED ON YOUR PHONE. ONCE THESE ARE ENABLED, YOU WILL SEE MESSAGES POP UP ON YOUR PHONE SCREEN SO THAT YOU DON’T MISS ANYTHING. DIRECTIONS BELOW.

 

ON IPHONE:

1) GO TO SETTINGS > NOTIFICATIONS

2) SELECT BRANTLY GILBERT APP UNDER NOTIFICATION STYLE.

3) MAKE SURE “ALLOW NOTIFICATIONS” IS TURNED ON.

4) CHOOSE A TYPE OF ALERT AND BANNER STYLE.

NOTE: YOU CAN ALSO TURN SOUNDS AND BADGES ON OR OFF.

 

ON ANDROID:

1) GO TO SETTINGS > NOTIFICATIONS

2) SELECT BRANTLEY GILBERT APP (IF YOU DON’T SEE THE APP LISTED, CHOOSE “SEE ALL”)

3) MAKE SURE NOTIFICATIONS FOR BRANTLEY GILBERT APP ARE TURNED ON. IF THEY AREN’T TURNED ON, TURN ON AND CHOOSE DESIRED SETTINGS.

 

 

SUBSCRIPTION STATUS

 

Q: I PURCHASED ON THE APPLE OR GOOGLE APP – HOW CAN I CHECK MY MEMBERSHIP STATUS/ EXPIRATION DATE?

A: IN THE COMMUNITY SECTION OF THE BG NATION APP, TAP ON YOUR PROFILE PHOTO TO ACTIVATE THE MY ACCOUNT MENU. FROM THAT MENU, TAP SUBSCRIPTION STATUS. THIS WILL SHOW WHEN YOUR MEMBERSHIP IS SET TO RENEW.

 

Q: I PURCHASED ON THIS STORE – HOW CAN I CHECK MY MEMBERSHIP STATUS/ EXPIRATION DATE?

A: LOG IN TO THE MEMBERSHIP PORTAL ON THIS SITE, GO TO ‘MANAGE SUBSCRIPTIONS’ TO CHECK YOUR STATUS. YOUR ‘NEXT CHARGE DATE’ WILL SHOW WHEN YOUR MEMBERSHIP IS SET TO RENEW.

 

Q: HOW CAN I UPDATE MY USERNAME, EMAIL ADDRESS OR PASSWORD?

A: LOG IN TO HTTP://NATION.BRANTLEYGILBERT.COM AND SELECT YOUR USERNAME FROM THE TOP RIGHT CORNER TO ACTIVATE THE MY ACCOUNT MENU.  FROM THAT MENU SELECT “EDIT ACCOUNT.” TO UPDATE YOUR PASSWORD ON PURCHASE.BRANTLEYGILBERT.COM, SELECT “FORGOT PASSWORD” AND FOLLOW THE INSTRUCTIONS TO RESET.

 

BRANTLEY GILBERT MERCHANDISE

Q: I haven’t received the Brantley Gilbert official store merchandise I ordered. What can I do?

A: For any issues related to merchandise ordered through Brantley’s official store (https://store.brantleygilbert.com/) please e-mail brantley.gilbert@lnmerch.com with your order number and receipt for help.