Frequently Asked Questions
FAN CLUB TEE
Q: Where’s my BG NATION t-shirt code?
A: The Silver-level membership of BG NATION includes an exclusive BG NATION t-shirt. Within 10 business days of joining BG NATION Silver you will be sent an e-mail that includes a unique t-shirt redemption code and instructions to redeem your t-shirt. Please note your code is only good for 60 days so redeem your t-shirt immediately so you don’t forget! If you do not receive your e-mail within 10 business days, please check your spam or junk folder. If you still do not see it, please e-mail email@example.com to ask for a new code.
Note: Use your code to apply a $25 USD discount on the t-shirt at checkout, $5 shipping not included.
We hope to automate this process in the near future so that you’ll receive your t-shirt redemption code as soon as you join the silver fan club but appreciate your patience in the meantime.
Q: When do I get my fan club t-shirt?
A: Once you’ve received your t-shirt redemption code and redeemed the code by visiting https://purchase.brantleygilbert.com, your t-shirt will be shipped to the address provided when you redeemed your code. If you haven’t received your t-shirt within 2 weeks of redeeming your code, please e-mail firstname.lastname@example.org to inquire about shipping.
BRANTLEY GILBERT MERCHANDISE
Q: I haven’t received the Brantley Gilbert merchandise I ordered. What can I do?
A: For any issues related to merchandise ordered through Brantley’s official store (https://store.brantleygilbert.com/) please e-mail email@example.com with your order number and receipt for help. The only merchandise we can help you with is your BG NATION official t-shirt.
TOUR AND MEET & GREETS
Q: When is Brantley playing near me?
A: All of Brantley’s upcoming tour dates can be found at https://www.brantleygilbert.com or in the Events section of the BG Nation mobile app.
Q: How can I meet Brantley?
A: Silver level members of BG NATION may enter to win exclusive Meet & Greets at select BG shows. Meet & Greets typically open around 2 weeks before the show date and will be announced in the BG NATION app. Be sure to enable your push notifications so you don’t miss an announcement for your chance to win.
Q: How do Meet & Greets work?
A: Two weeks prior to a tour date, we will open registration for BG NATION Meet & Greets to Silver members. You will sign up using the link posted in the Vault of the BG NATION app to register. The first 10 Silver members to enter will win Meet & Greet passes for themselves and a guest (2 passes total). Within 2 days of Meet & Greet entry, winners will be notified via e-mail how and where to pick up their passes. You must purchase tickets to performance separately; show tickets are NOT included with Meet & Greet passes.
Note: Silver members who share the Meet & Greet registration link with non-Silver members of the BG NATION or people outside of BG NATION will be promptly removed from the fan club without a membership refund.
Q: What if I don’t win a Meet & Greet?
A: Keep trying and keep an eye on the Vault for more Meet & Greet announcements. Better luck next time!
Q: Where can I find my meet & greet photos?
A: Meet & greet photos will be posted at https://brantleygilbert.arcivr.com/ as soon as we receive them from the photographer, typically within 2 weeks after the Meet & Greet. You can also access this URL from brantleygilbert.com.
Q: What is the email address to contact the team who runs the fan club?
A: Please email FanClubSupport@umusic.com with any questions or concerns regarding your membership.
Q: I keep missing notifications about meet & greet signups, pre-sales, etc. Help!
A: Make sure you have push notifications for the BG NATION App enabled on your phone. Once these are enabled, you will see messages pop up on your phone screen so that you don’t miss anything. Directions below.
1) Go to Settings > Notifications
2) Select Brantly Gilbert App under Notification Style.
3) Make sure “Allow Notifications” is turned on.
4) Choose a type of alert and banner style.
Note: You can also turn sounds and badges on or off.
1) Go to Settings > Notifications
2) Select Brantley Gilbert App (if you don’t see the app listed, choose “See All”)
3) Make sure notifications for Brantley Gilbert App are turned on. If they aren’t turned on, turn on and choose desired settings.
Q: How can I check my membership status, including my Silver status expiration date?
A: In the Community Section of the BG Nation App, tap on your Profile Photo to activate the My Account menu. From that menu, tap Subscription Status.
UPDATING ACCOUNT INFORMATION
Q: How can I update my Username, Email Address or Password?
A: Login to http://nation.brantleygilbert.com and select your Username from the top right corner to activate the My Account menu. From that menu select Edit Account.